We accept returns within 14 days, starting from the day your order was delivered. Returned items must comply with our returns policy: Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included. Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included. Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted. To create a better shopping experience for our customers, we offer a flexible returns policy. We monitor the number of returns and reserve the right to close your 1LINE.CLUB account or restrict future orders if your return behaviour is in breach of our Returns Policy.
How to return
As part of our commitment to reducing our environmental impact, our return instructions are paper free. This benefits our customers, our people and our planet. When returning your items, please include any accessories, branded boxes or cases that came with your order, in the reusable 1LINE.CLUB packaging. If anything is damaged or missing from your return, you may not receive your refund. Whether you arrange a collection or drop off your return, you’ll need to do this from the country or region you ordered to. Here’s what you need to do: Go to Orders & Returns in your account. Find the order you want to return and click Return Item(s) Select each item and your reason for returning. There are two ways to return your items. Depending on your location, one will always be available. 1. Book a free returns collection. Select your collection address and number of packages, schedule a collection date, suitable time and click Book Collection 2. Return for free at a drop-off point near you. Select the in-store or drop-off option in your account and take the return to your chosen 1LINE.CLUB partner boutique or courier drop-off point. Prepare your return. Place the item inside the 1LINE.CLUB packaging – don’t forget any boxes or cases. Attach your Return Label to the outside of the 1LINE.CLUB packaging. If you received a Return Note with your order, attach it to the outside of your package. Give the Waybill Doc to the courier. Make a note of the Waybill Number to track your return
Once your return has been received by our brand or partner boutique, it can take up to 6 calendar days to process. When your return has been accepted, your refund will be processed to your original payment method, excluding any delivery costs. Refunds can take up to 14 days to show in your account, depending on your payment provider. If you’re eligible, we may be able to process your refund as 1LINE.CLUB credit if you prefer. To track the return of your package, use the Waybill Number from the Faulty items. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on our website, contact our global Customer Service team as soon as possible. We’ll arrange a return and process a full refund for the faulty item.
Due to the nature of made-to-order items, and the fact they have been specially created for you, we can not accept returns unless the items are damaged or faulty when delivered to you. If any of your purchases arrive in a flawed or faulty condition, or without 1LINE.CLUB and brand tags attached, contact our global Customer Service team