Express delivery: within 7-14 days. Standard delivery: within 14-21 days. Delivery times are based on the time your package is sent and should only be used as a guide. 1LINE.CLUB cannot take responsibility for customs clearance delays or failed payments, though we’ll try to minimise any potential delays. Depending on your location, our orders can be delivered by different couriers like NOVA POSHTA, MEEST, DHL, UPS, FedEx, TNT.
Changed your mind? No problem, some of our partner outlet boutiques allow order cancellations before the order is prepared. We can’t cancel your order if your order has already been prepared — but we do offer a free returns service. For more information on cancelling and returning orders, visit our Return & Refunds Policy If you’ve cancelled your order, you’ll receive a full refund within 14 days, depending on your payment provider. Made-to-order and customised items can only be cancelled within 48 hours of placing your order. All you need to do is follow the steps above in your account.
Duties and taxes
If you’re in any of the locations below, we include the cost of duties and taxes in your order. The price you see at checkout is the price you pay and there are no additional delivery fees. EU, United Kingdom, United States, Canada, China Mainland, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic Of Korea, Kuwait, Mexico, Qatar, India, Norway, Saudi Arabia, Taiwan Region, Turkey, Thailand, United Arab Emirates, Japan, Brazil, Isle of Man, San Marino, Colombia, Chile, Argentina, Egypt, Lebanon, Hong Kong SAR and Bahrain. Import duties are not applicable if you’re ordering from within your own region, but you may need to pay VAT or local sales taxes. For the UK and US, these are included at checkout. If you’re a US customer, US Customs may ask for your IRS, EIN or SSN number before authorising delivery to your address. Don’t worry – you’ll usually have one week to provide this information before your order is returned to its original location for a refund. Need more information? View our Terms & Conditions
Tracking your order
After you’ve placed an order, we’ll email you with all the details. Our brands and partner boutiques have 3 business days to process your order. Once your order is sent, you’ll receive an email with the tracking number. You can also track your order in your account.
Made-to-order and customised items
Due to the nature of made-to-order and customised items, manufacturing lead times may vary as your item is created specifically for you. For more information on manufacturing times, visit the product information page.